Unknown + Lies

...they really used to make a good computer, but the one I had most recently SUCKED and at this point is presumed dead. I can't even get it to turn on. So last night I called Dell support (UGH!!) and after jumping though hoops on the phone for 40 mins. they hung up on me. Here's my email and, if you're buying a computer, maybe it's time to look into a Mac.

"Last night I phoned technical support. After waiting on hold for 20-30 minutes, the technician finally responded. He had me shut down the computer, disconnect all of the cables, press and hold the power button for 20 seconds, then reconnect the cables and turn it on again. This made no difference. The technician then put me on hold and disconnected me.

I have been a user of Dell computers for many years now, I have always trusted them. But this most recent computer has seemed to be of lesser quality than ones I previously experienced. And last night's experience with tech support was nothing short of CRAP. At this point, I am expecting to be further ignored by your technical staff and I will NEVER do business with Dell again. To say I am disappointed is an extreme understatement. I payed hard earned money for this computer (and its warranty) and had hoped at the very least for your consideration of my problem. Last night it was made known to me that you have NO consideration for your customers or supporters. Maybe, if you have the time, you could see fit to respond to this e-mail and let me know what I can do with this now useless piece of garbage I bought from you."

I said GOOD DAY.

Check this out http://www.whydellsucks.com/


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